Support
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Frequently Asked Questions
Support and Integration FAQs
Software Connection Failed
Possible Causes:
✓Damaged cable or poor port connection.
✓The driver is not installed correctly.
✓Issues with the USB port or Bluetooth pairing.
Solutions:
1.Check the Driver:
Go to "Device Manager" (Windows) or "System Settings > Bluetooth" (macOS) to see if the module is listed or if there is an exclamation mark.
If the driver is missing, go to the official website to download and install the correct one.
2.Test the Cable or Bluetooth:
Replace the USB cable to confirm it is working properly.
If using Bluetooth, remove and re-pair the module.
Check the Power Supply:
Ensure the module is properly powered (e.g., fully charge it before testing).
Try Another Computer or Device:
Test the device on another computer to rule out issues with the computer's system or ports.
Data Drift or Inaccuracy
Possible Causes:
✓Bias drift occurs after prolonged use of the device.
✓The module's initial calibration was not completed.
Solutions:
If adjustments are ineffective, consider upgrading the firmware or switching to a higher-precision module.
Perform Initial Calibration:
Ensure the module is placed on a stable, flat surface and remains stationary during power-on to allow for initialization.
Some modules support calibration via a button or by sending a command through the software.
Use a Filter to Reduce Drift:
Enable a filter (e.g., Low-pass filter or High-pass filter) in the UI application to smooth the data.
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Data Transmission Errors
Possible Causes:
✓Interference during data transmission.
✓The communication protocol is not configured correctly.
✓Baud rate mismatch.
Solutions:
Use shielded cables to reduce electromagnetic interference.
Verify the Communication Protocol:
Refer to the module's user manual to confirm the communication protocol being used (e.g., UART, I2C, or SPI).
Please ensure settings match the module.
Correct the Baud Rate:
In the UI application, adjust the baud rate to the IMU's default value (e.g., 9600, 115200).
Test other baud rates until data is transmitted correctly.
Troubleshoot Interference:
Keep the device away from strong magnetic fields or high-power equipment during testing.
Unable to Launch Software
Possible Causes:
✓The installation package is incomplete or corrupted.
✓The software is not supported by your operating system.
Solutions:
In Windows, right-click the software shortcut, select "Properties" > "Compatibility," and try running it in an older compatibility mode.
Check System Requirements:
Ensure the UI application version is compatible with your operating system (e.g., Windows 10, macOS Ventura).
On macOS, confirm if additional permissions are required (e.g., allowing apps from unidentified developers).
Reinstall the Software:
Go to the official website to re-download and install.
Magnetic or Environmental Interference
Possible Causes:
✓Temperature changes affect device performance. (Operating Temperature: -40 to 85°C.)
✓Magnetic interference is causing inaccurate magnetometer readings.
Solutions:
If the module supports temperature compensation, enable this feature to improve data stability.
Perform Magnetic Calibration:
Follow the calibration steps in the UI application's manual, which typically involves rotating the module to complete magnetic calibration.
Enable the automatic magnetic compensation feature in the software.
Test the Environment:
Test the device in an environment with less interference (away from metallic objects).
Add a protective shield to the module to reduce external interference.
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